BOOKING AND CANCELLATION TERMS

Who we are

Our cultural experiences are designed and run by Efesto Ocho, S.L. (Arternativ), a cultural activities company, tax ID (NIF) ESB85997260, registered address Calle de Juan Bravo 10, 28006 Madrid, Spain.
Contact: admin@arternativ.net · +34 660 83 84 26
These terms, together with the programme of each experience and the personal proposal we send you, form your contract. Anything stated in the programme of a specific experience prevails over these general terms.

What is included

• Each experience includes only the services listed in its programme: the cultural programme (visits, guides, access to artists, studios, galleries, fairs and collections), accommodation, the meals stated and, where indicated, local transfers during the programme.
• Travel to and from the destination (flights, trains or any other transport) is not included. You book it yourself under the conditions of the carrier you choose. We are not responsible for delays, cancellations or changes to that transport, nor for the costs they may cause you. We recommend flexible tickets and travel insurance.
• Personal expenses, hotel extras and anything not stated in the programme are not included.

Information before booking

Before you book we send you the programme of the experience with its dates, itinerary, included and excluded services, price, payment schedule and, where applicable, the minimum number of participants.

Booking and payments

• Your place is confirmed when we receive the first payment stated in your proposal. We then send you the booking confirmation.
• The rest of the price is paid according to the schedule in your proposal. Before each instalment we send you a personal payment link.
• You can pay by bank transfer or by card on the secure CaixaBank payment gateway. International transfer fees are paid by the sender (OUR option), so that the full amount arrives.
• If a payment does not arrive on time, we may cancel the booking, with the charges set out below, after notifying you.

Price

The price is the one stated in your proposal and includes the applicable taxes. Once your booking is confirmed it will not change, except for new taxes or fees imposed by public authorities after the booking, which we will always justify.

Right of withdrawal

Our experiences are leisure and accommodation services provided on specific dates, so the 14-day right of withdrawal for contracts concluded at a distance or off-premises does not apply (article 103 l) of Spanish Royal Legislative Decree 1/2007). You may cancel your booking at any time under the terms below.

Changes before the experience

If we have to change a significant element of the experience before it starts (dates, destination, hotel category or the main visits), we will notify you without delay and you may accept the change or cancel free of charge, with a full refund of everything you have paid. Minor changes to the order of the programme, or the replacement of a visit or hotel with one of equivalent quality for reasons beyond our control, are not significant changes.

Cancellation by you

You may cancel your booking at any time before the experience starts by notifying us in writing at admin@arternativ.net. As our experiences are prepared with firm bookings for small groups, cancellation incurs the following charges, calculated on the total price according to the days remaining before the start date:

• 90 days or more: 10%.
• 89 to 60 days: 30%.
• 59 to 30 days: 50%.
• 29 to 15 days: 75%.
• Less than 15 days, or no-show: 100%.

If the programme of an experience sets different cancellation charges, those of the programme apply. No cancellation charges apply if unavoidable and extraordinary circumstances at the destination prevent the experience from taking place.
We will refund any amount due within 14 days at the latest. We recommend taking out cancellation insurance to cover these charges.

Transfer of the booking

You may transfer your booking to another person by notifying us at least 7 days before the start date. Both of you are jointly liable for the outstanding price and any costs arising from the transfer.

Cancellation by us

We may cancel the experience if the minimum number of participants stated in the programme is not reached, notifying you at least 20 days before the start date, or without delay if unavoidable and extraordinary circumstances prevent us from running it. In these cases we refund everything you have paid, without further compensation.

During the experience

We are responsible for providing the services included in the programme. If something is not provided as agreed, please let us know as soon as possible through the contact we give you for the experience so that we can put it right. Galleries, studios, fairs and private collections may change their openings at short notice; when this happens we will offer you an equivalent visit.

Documents and health

Each participant is responsible for carrying valid documents (passport or ID card, visas, travel authorisations) and for meeting the health requirements of the destination. We will inform you of the general requirements for Spanish nationals; if you hold another nationality, please check with its consulate.

Insurance

We recommend travelling with assistance and cancellation insurance. We can offer you a policy; if you do not take it out with us, please tell us which one you have.

Personal data

We process your data in accordance with our Privacy policy.

Complaints and applicable law

You may send any complaint to admin@arternativ.net or by post to our registered address; complaint forms are available on request. These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence have jurisdiction.

Last updated: 27 October 2026